Version upgrade, data fixing remote support technologies.? Web session being good for user training, is probably not optimal solution for day-to-day data repair tasks.? Web session requires both sides to be in the session, which is not really required for data fixing scenarios – you as GP user, describe the issue and remote support technician will connect to your desktop remotely and will fix the problem when he will have this task to be scheduled by manager.? Remote desktop technologies typically include VPN connection and Remote Desktops.
Problem Solving advises.? As, regardless of theoretical efficiency of web conferences, your human face-to-face interaction is to some extent restricted, there should be nurtured the culture of well structured technical questioning.? For example, try to be very specific: what exactly you were doing, what error message you received (provide screen shots of error messages) – this technique will let technical support engineer to skip “clarification" phase and go down to the problem solving immediately.
Phone conferencing.? If you are in the same country, you can typically use your regular office phone and call to conference supporting phone from gotomeeting or other web conferencing service provider.? If you are in several countries, the best and cost efficient solutions might be internet telephony, such as skype: if your remote users have skype ID – this is all you need to get everyone in the conference.
ERP remote support technologies in general.? Web session tools, such as gotomeeting, allow ERP consultants, being remote, lead web presentation, when your users, supposedly sitting in one conference room at your office and watching projected to the wall screen computer monitor.? Web session allows consultant to take mouse and keyboard control as well as give it back to trainees.
please find it in others GP related materials, such as module user manuals, whitepapers GP?technical problem solving scenarios and if you need to get info on specific GP modules features: GL, SOP, POP, etc.